Emirates offers added peace of mind for travellers
- March 9, 2020
In response to the latest developments in the COVID-19 outbreak around the world, Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure its customers’ health and comfort and provide them with confidence and peace of mind when planning their travel.
On all aircraft departing from its hub in Dubai, Emirates has implemented enhanced cleaning and complete disinfection of all cabins as a precaution. In line with the latest expert medical finding that the COVID-19 virus is primarily transmitted by touch, Emirates has placed its greatest focus on surface cleaning. The airline uses an approved chemical that is proven to kill viruses and germs, leaves a longlasting protective coating against new contamination of viruses, bacteria and fungi on surfaces, and is eco-friendly.
The cleaning process includes a comprehensive wipe down of all surfaces – from windows, tray tables, seatback screens, armrests, seats, in-seat controls, panels, air vents and overhead lockers in the cabin, to lavatories, galleys and crew rest areas. All of this is done in addition to other normal procedures such as changing head rest covers on all seats, replacement of reading materials, vacuuming, and more.
To complete this thorough cleaning process within an hour while the aircraft is preparing for its next mission, requires a team of 18 trained cleaners on a Boeing 777, and a team of 36 for an A380. In a 24-hour period on an average day, some 248 aircraft go through this process.
Emirates is also providing customers more flexibility, choice and value through its newly introduced waiver policy for all booked tickets issued on or from today, 7 March until 31 March 2020, allowing customers across its network the choice of changing their travel dates without change and reissuance fees.
The move provides Emirates’ customers with peace of mind should they decide to change their travel plans due to the evolving COVID-19 situation. Customers can change their booking to any date for travel within an 11 month date range in the same booking class without change penalties. Difference in fare, if applicable applies. The policy covers all existing destinations across the Emirates network.
Emirates Skywards will also be providing more flexibility to its members who have been impacted by the outbreak of the coronavirus through imposed travel restrictions and flight reductions. Skywards Platinum, Gold and Silver members can maintain their current status by fulfilling 80% of their tier travel requirements between 31 March and 30 June 2020. In addition, Skywards members booked to travel between 1 March and 30 June 2020 will be able to benefit from an additional 20% bonus Tier Miles.
Customers are advised that fare differences or applicable taxes may apply if they wish to change their bookings to a different fare class. Current refund and rebooking conditions for tickets issued before 5 March still apply. Customers impacted due to cancellations of flights impacted by the COVID-19 virus are advised to check emirates.com for rebooking or rerouting options.